Privacy Policy

MTN Etch, LLC ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mountainetch.com and use our services.

Information We Collect

Information You Provide to Us

• Contact information (name, email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through Stripe)
• Order details and customization preferences
• Communications you send to us

Information Automatically Collected

• Device and browser information
• IP address
• Pages visited and time spent on our site
• Referring website addresses
• Other standard web log data

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders
• Send order confirmations and shipping notifications
• Respond to your questions and provide customer support
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations
• Send promotional emails (only with your consent)

Information Sharing

We may share your information in the following situations:

• Service Providers: With trusted third parties who assist us in operating our website and conducting our business (e.g., payment processing, shipping)
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, sale, or acquisition
• With Your Consent: When you explicitly agree to sharing

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment processing through Stripe
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure data storage with encryption at rest

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to our processing of your information
• Request data portability
• Opt-out of marketing communications

To exercise these rights, please contact us using the contact form on our website.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged into your account
• Analyze website traffic and usage patterns
• Personalize your experience

You can control cookies through your browser settings, but disabling cookies may limit some website functionality.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: