Terms of Service

Acceptance of Terms

By accessing or using the website mountainetch.com (the "Website") and services provided by MTN Etch, LLC, ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.

Our Services

Mountain Etch provides luxury personalized laser engraving services on various materials including wood, metal, and glass. We specialize in creating custom engraved gifts for special occasions with a focus on quality, timeliness, and craftsmanship.

Product Orders

Order Acceptance

• All orders are subject to acceptance and availability
• We reserve the right to refuse any order for any reason
• Order confirmation does not signify our acceptance of your order
• We may require additional verification or information before accepting any order

Pricing and Payment

• All prices are listed in U.S. dollars
• Prices are subject to change without notice
• Payment is due at the time of order placement
• We accept payment through Stripe's secure payment processing
• You are responsible for any applicable taxes

Custom Orders

Shipping and Delivery

• Shipping costs are calculated at checkout based on destination and shipping method
• Delivery times are estimates and not guaranteed
• We are not responsible for delays caused by shipping carriers
• Risk of loss passes to you upon delivery to the carrier
• You are responsible for providing accurate shipping information

Returns and Refunds

Return Policy

• Custom engraved items cannot be returned unless defective or damaged
• Non-custom items may be returned within 30 days of delivery
• Items must be unused and in original packaging
• Customer is responsible for return shipping costs unless item is defective

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue promptly.

Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method.

User Conduct

When using our Website and services, you agree NOT to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful, threatening, or offensive content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our services for any fraudulent or unlawful purpose
• Impersonate any person or entity
• Collect or harvest user data without permission

Intellectual Property

Our Property

All content on this Website, including text, graphics, logos, images, and software, is the property of MTN Etch, LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

Your Content

By submitting content for custom engravings, you grant us a license to use, reproduce, and modify that content solely for the purpose of fulfilling your order. You represent that you have the right to use any content you submit and that it does not infringe on any third-party rights.

Privacy

Your use of our Website and services is subject to our Privacy Policy. We are committed to protecting your privacy and will not sell, rent, or share your personal information with third parties for their marketing purposes.

Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability of information
• Uninterrupted or error-free operation

Limitation of Liability

Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless MTN Etch, LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of our Website or services, your violation of these Terms, or your violation of any third-party rights.

Termination

We may terminate or suspend your access to our Website and services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use our services will cease immediately.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Montana, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Montana.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of our Website and services after any changes constitutes acceptance of the new Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MTN Etch, LLC regarding the use of our Website and services, and supersede all prior agreements and understandings.

Contact Information

If you have any questions about these Terms of Service, please contact us: